Estabrook: Expired products sales shameful

By Carole Estabrook

Saturday, June 21, 2008 11:38 PM EDT

Attorney General Andrew Cuomo has taken legal action against drugstores CVS and RITE AID for selling expired products. Undercover investigators were able to purchase expired milk, eggs, baby formula and medicine at chains throughout the state, including 21 stores in central New York and one in Cayuga County.
Cuomo has filed intent to pursue litigation against the companies for putting profit before public safety.

If it had been one or two stores it would be easy to blame a lazy shop clerk or poor management at the district level. But the number of statewide offenses makes crystal clear that this is a corporate offense.

But why would two prominent commercial chains jeopardize the franchises by selling ineffective and potentially unsafe food and drug items?

I suppose I can see how a struggling company might be compelled to make a poor judgment call. Let's face it; I have cough syrup in my cabinet from the Pleistocene epoch and it hasn't killed me yet. But this isn't a mom and pop grocery store. If a nationwide pharmacy can't sell a bottle of cough syrup within a year, it means people are taking their business elsewhere. If people are taking their business elsewhere, the chain is obviously floundering and would profit more from bankruptcy anyway.

It's sad because it speaks to more than just the present economy. I see a worrying trend, particularly when it comes to competition in the marketplace. A sparse number of select wholesale discounters seem to be taking over Auburn.

Don't get me wrong, I have nothing against corporations or even chain stores. I've written quite candidly about my desire for a Red Lobster in Auburn. But CVS and RITE AID don't have enough influence over their suppliers to compete with megastores like Walmart. This is a concern because when competition drops, complacency can lead to inefficiency and stagnation.

I'm not excusing CVS and RITE AID. But I do believe that they are struggling to exist in a monopolistic marketplace. Desperate times call for desperate measures. Consider, a well-known enterprise would have to be pretty desperate to jeopardize public safety.

I'm not sure how well either company will weather this storm. I am sure the penalties will be steep, particularly considering that baby formula is federally regulated. But when the smoke clears, I hope that someone of influence and authority will turn their attention to the bully corporations that are shrinking the marketplace. There is more to this story than spoiled milk.

Estabrook's column appears Mondays and she can be reached at estabrookcarole@yahoo.com

The Citizens' Say

Post your comment - click here

There are 2 comment(s)

vinmeister1 wrote on Jun 22, 2008 8:59 AM:

" I agree. As someone who Worked for Right Aid as well as other retailers. I can say in the pharmacy retail it is the worst. Everyone blames the store but I blame the corporation. When I worked there you would have product freshness books, you would also have an auditor that came around monthly. We would be in the middle of doing these sweeps and told to stop by higher up management. It was looked at as something to do when you had nothing to do. Well in that business you have tons to do. I remembered working in Maryland with just myself and one other person for a 16 hour day. The corporations want clean stores and give you no money to do it. Then when you spend a little extra like we used to do and do weekly product freshness sweeps, they tell you it is your job on the line. I am glad I am out of it now and I hope that these corporations put better emphasis on not only product freshness but in customer service as well. Making cutbacks creates issues like the ones we are seeing today. As for major retailers it happens there as well. The manufacturer puts codes that you can only decode with a special book. This is done to deter returns of this product. When I was a manager you would watch your help look at it and then just put it back because they didnt understand. Seeing this for 13 years I could go on and on.. "

brew1234 wrote on Jun 17, 2008 3:18 AM:

" I have done auditing for Rita Aid and CVS in Massachusetts and New Hampshire and expired products do happen but not in a huge frequency and it is not a corporate policy but carelessness of store personel. Some districts have problems with poor management and oversight. This sort of oversight happens in every retailer. If the expiration code is readable to the consumer the store will refund the purchase. Even goods can be spoiled without being out of code due to improper storage before it even gets to the store. I am sure these companies will quickly correct this problem and the costomers will return. Attorney generals and the news media live to overblow these situations. I have checked many hundreds of items in a store and found 1 to 3 items out of code in some stores and in others none. If you check the dates you will have no problem. "

REGISTRATION IS FREE.
Registered users sign in here:
*Member ID:
*Password:
Remember login?
(requires cookies)
 
Unregistered users can register here:

Do not use usernames or passwords from your financial accounts!

Note: Fields marked with an asterisk (*) are required!

*Create a Member ID:
*Choose a password:
*Re-enter password:
*E-mail Address:
*Year of Birth:
 

(children under 13 cannot register)

First Name:
Last Name:
Company:
Home Phone:
Business Phone:
Address:
City:
State:
Zip Code:
 
E-Citizen
E-Edition
Wheels Etc.
Find a vehicle
Hot Jobs
Find a Job
Homes Etc.
Find a Home
TV Week
Find a program
Search Classifieds
Find, Buy
Place a Classified Ad
Sell
Skaneateles Journal
The Journal
New! Best Bridal
Here comes the bride. . .
Liven Up the Holidays
Fa-la-la-la-la-la-la-laaaaaa
Logo HereNew! Off the Menu
Good Eatin'!
Newspaper Ads
See it again
CNY Boats Etc.
Achors aweigh!
Sections
Special Sections

Top Jobs

The Citizen Copyright ©2009
A division of Lee Publications, Inc.
25 Dill Street
Auburn, NY 13021

Contact Us

Add to My Yahoo!