We need to hear from our readers

By Jeremy Boyer

Friday, November 9, 2007 11:38 PM EST

Mammas, don't let your babies grow up to be circulation directors?
As most people were paying attention to the election results this past week, another story generated a substantial amount of talk within the newspaper industry. The Audit Bureau of Circulation released figures showing a significant drop in circulation.

ABC, which ensures that newspapers count circulation in a uniform manner, said the numbers dropped 2.6 percent for paid weekday circulation in the spring and fall months of this year compared with last year. Sunday circulation dipped 3.5 percent.

Unfortunately, the numbers are in keeping with recent trends.

So where are the readers going? In many cases, they're heading to our newspaper Web sites, the overwhelming majority of which are available for free.

A separate report that looked at combined print and online readership at 88 major newspapers found that about half had stayed stable or even grew.

The Citizen is not much different. We've experienced a gradual decline in paid print circulation, but the daily traffic at our Web site, www.auburnpub.com, has grown considerably.

We're certainly happy to see more people checking us out online, but we want to reverse the trend with the print product.

One strategy that we're trying to employ is to develop more content for the Web site that is unique to that medium, rather than simply stuff it with the content from the print edition. The idea is to get people to see value in both products.

We're just getting started in that direction, but it's clear that's not the entire solution. It's probably not even close to the entire solution.

That's where you come in.

If we and other newspapers are really going to stabilize our print readership, we need to take a hard look at the product itself. What services does the newspaper fail to provide?

We can make educated guesses about the answer to that question, but we really need to hear directly from readers and non-readers.

Now if you're reading at this point, near the bottom of a column in the Saturday edition, my guess is you're probably a fairly regular reader. We definitely want to hear your thoughts on what the print edition should be doing differently, but I'd also like to ask if you could share this column with people you know who don't read the newspaper.

Why did they stop reading and what would bring them back?

This is a battle for all newspapers, and it's one that we cannot win without actively listening to people outside the industry.

Executive editor Jeremy Boyer's columns run Saturdays in The Citizen and he can be reached at 253-5311 ext. 231 or jeremy.boyer@lee.net

The Citizens' Say

Post your comment - click here

There are 6 comment(s)

karl L wrote on Nov 14, 2007 9:57 AM:

" Jumpycatt what's your problem? "TWO CENTS" is the BEST thing to happen to a paper in years--ANYWHERE! I believe that the paper's circulation has fallen because of the general economy--when gas is rising to consistently over $3.00 a gallon, working men and women are trying to find anywhere to squeeze an extra couple bucks to put in their tanks--and the paper is just one of those things that is "expendable" in the budgets! Just another way in which this stupid war is "trickling down" to hurt all of us! "

Andy B wrote on Nov 13, 2007 10:22 AM:

" I switched from an all week subscription to a Sunday only subscription. The lack of good content and the fact it came in the afternoon were my main reasons. Increase the local coverage, especially the business and political sections and I may come back as a weekly subscription customer again. "

karl L wrote on Nov 11, 2007 12:33 PM:

" I'll admit, Jeremy--I let my subscription lag and have just been lazy in resuming it! I believe in supporting the Citizen through my subscription revenues because I think it's true that you can't run a paper without money--kinda like running a band! I will resume my subscription when I get back from Germany in December! BTW< The Post-Standard's website SUUUUUCKS! It's like looking for a needle in a haystack--the Citizen's web layout is THE BOMB! DON'T CHANGE A THING!!! "

jumpykatt wrote on Nov 11, 2007 11:54 AM:

" Two suggestions: 1)Get rid of the two cents column. That’s why I cancelled my subscription. If I want to read a gossip rag I'll by the National Inquirer. 2) Try to remember you are supposed to be non-biased. From watching the debates it was easy to see who you were voting for and supporting Jeremy. I want to a paper to present the facts and then I can make up my own mind. Fix these two and I’ll re-subscribe. "

Yikes wrote on Nov 11, 2007 10:16 AM:

" To: "I live here". Just a suggestion but if you increase your screen resolution to 1024 x 768 that "darned boxed ad" is no longer a problem. "

I live here wrote on Nov 11, 2007 6:32 AM:

" Proof read your content before posting it online for starters. There are far too many errors which certainly begs readers to question professional oversight. It's bad. What I find online sometimes makes me wonder if anyone has read it before pushing the post button. Truly this can't be the "image" the paper wants broadcast world wide. I can tell you the print edition lacks adequate local coverage. It lacks substantive news on local topics which is what a local paper should have. I'd suggest change the afternoon format to an AM paper because by the time you put your product out it is "old" news. If you really want citizen input, then invite people in for a session or two to find out "Who is your customer" and "What does your customer want". Has this ever been done? Seriously, your revenues will continue to sink unless you make some needed changes in both places. I'd bet if you asked, most people will tell you they get their local news from The Post Standard first and that isn't good for The Citizen. Oh and while I have your ear, have the webmaster move that darn box ad away from the scroll down bar. That darn boxed ad is a problem. "

REGISTRATION IS FREE.
Registered users sign in here:
*Member ID:
*Password:
Remember login?
(requires cookies)
 
Unregistered users can register here:

Do not use usernames or passwords from your financial accounts!

Note: Fields marked with an asterisk (*) are required!

*Create a Member ID:
*Choose a password:
*Re-enter password:
*E-mail Address:
*Year of Birth:
 

(children under 13 cannot register)

First Name:
Last Name:
Company:
Home Phone:
Business Phone:
Address:
City:
State:
Zip Code:
 
E-Citizen
E-Edition
Wheels Etc.
Find a vehicle
Hot Jobs
Find a Job
Homes Etc.
Find a Home
TV Week
Find a program
Search Classifieds
Find, Buy
Place a Classified Ad
Sell
Skaneateles Journal
The Journal
New! Best Bridal
Here comes the bride. . .
Liven Up the Holidays
Fa-la-la-la-la-la-la-laaaaaa
Logo HereNew! Off the Menu
Good Eatin'!
Newspaper Ads
See it again
CNY Boats Etc.
Achors aweigh!
New! School Project
A breakdown of the new school project.
Sections
Special Sections

Where to next?

Top Jobs

The Citizen Copyright ©2009
A division of Lee Publications, Inc.
25 Dill Street
Auburn, NY 13021

Contact Us

Add to My Yahoo!